Refund Policy
At Quran Sessions, we are committed to providing a seamless and rewarding Quran learning experience for all our students. This includes our approach to refunds, ensuring transparency and fairness in all refund-related matters. Please take a moment to review our refund policy outlined below:
Refund Eligibility
1.1. Full refund requests can be initiated within the first 14 days from the date of payment.
1.2. Refund requests made after the specified period of 14 days will not be eligible for consideration.
Valid Reasons for Refunds
2.1. Technical Issues: If you encounter persistent technical issues that significantly impede your ability to access the classes, you may be eligible for a refund.
2.2. Unsatisfactory Experience: While we strive to provide high-quality Quran learning experiences, if you find that our course content or teaching methods do not meet your expectations, you can request a refund. We value your feedback in such cases and encourage you to share your concerns with us.
2.3. Tutor’s Absence: If the tutor misses consecutive classes due to any reason without providing prior notification, you may qualify for a refund.
Refund Process
3.1. To initiate a refund request, please contact us at info@quransessions.com within the stipulated refund eligibility period. Provide your full name, course details, reason for the refund, and any relevant supporting documentation.
3.2. Our support team will review your request and respond within 3 business days to acknowledge receipt and provide further instructions if needed.
3.2. If your refund request meets the eligibility criteria, the refund will be processed within 3 business days through the same payment method used for the enrollment.
Non-refundable Circumstances:
4.1. Refund requests initiated after the specified refund eligibility period will not be entertained.
4.2. No refunds will be issued if classes are missed on your end due to any reason without prior notification.
Contact Us:
If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to our support team at info@quransessions.com.
Please note that this refund policy is subject to change, and any modifications will be updated on this page. We encourage you to review this policy periodically.
Thank you for choosing Quran Sessions for your Quran learning journey. We are committed to providing you a good learning experience.